What are coins at Kuku FM?

Kuku FM coins are an in-app currency that you can purchase & use to unlock episodes of VIP shows. You can also earn these coins for free by various actions.

How can I buy coins?

You can buy coins from the coin store. You have different package options to choose from.

Can I take a refund for the coins that I've purchased?

Coins, once purchased, are NON-REFUNDABLE.

What is the validity of these coins?

Your purchased coins will never expire. EVER!

Do I need to buy coins separately for each show?

Not at all! Your coins will unlock any episode you would like to listen as long as you maintain the balance. In case you find yourself out of coins, it's an easy-peasy top up from our Store.

Is your payment method safe & secure?

Our payment gateways are absolutely safe and compliant with global standards. If you don't believe us, just ask our 4 Million+ listeners who transact with us regularly.

Can I transfer coins to another account?

You cannot transfer coins from your account to another Kuku FM account.

Do I need to purchase coins, if I already have a subscription?

Your subscription does not include VIP Shows. They can only be accessed using coins. But worry not, the 18,000+ titles available on our platform are waiting just for your ears!

I'm unable to use my coins?

You can only use the coins to unlock VIP show's locked episodes. If you're unable to do that, please reach out to us.

Can I use my coins to purchase a subscription or renew my subscription?

No, coins only unlock VIP Show episodes. To access any other show, select a Premium plan of your choice on our app, subscribe & enjoy!

I have a lot of points, can i use them to unlock episodes?

Points are just used to rank you in the leaderboard. To unlock episodes of VIP shows, you need coins which you can either purchase from the store or earn by daily checkin.

Why are my coins getting auto deducted?

To provide a seamless experience to Kuku FM story lovers while binging on their favourite stories, we introduced an auto-unlock feature when the user is listening. We want to provide the best experience for our users & hence, we are also working on creating solutions which would be in the interest of the users not wanting auto-unlock. The details of spent coins can be validated from the usage history which is avaiable in wallet balance in store.

What is auto-recharge?

When you buy a pack of 39, 99, 199, 399 you have the option to opt for auto-recharge. If you take auto-recharge, we will credit the same number of coins in your wallet once your wallet balance reaches below 20 coins & deduct the money within the next 24 hours for the same

What are the benefits of auto-recharge?

If you opt for auto-recharge, you will keep getting the same number of coins in the respective pack. Whereas, if you make only one time payment, the free coins keep reducing gradually as you make more purchases

How can I cancel auto-recharge mandate?

You can cancel auto-recharge from the settings in profile section before your auto-recharge coins are credited. You can also cancel it from you payment UPI app.

I don't want auto-recharge when I buy a pack, what can I do?

When you select a pack & move to the payment screen, there's a checkbox at the top which enables auto-recharge for you. You can choose to uncheck this box.

Can I cancel auto-recharge after using coins?

No, we recommend that you don't cancel auto-recharge after using coins.

I haven't used the coins from auto-recharge, but you have deducted my money. Can I get a refund?

Unfortunately, these packs are non-refundable. We would recommend that you enjoy the content that you can access using these coins on our app!

Can I transfer my coins from one account to other?

No, you cannot transfer your coins from one account to the other. So if you create a different account using a different email or phone number, the coins in each account can only be used through that account.